Refund policy

As a general rule, once your order has been placed it cannot be cancelled. Should however special circumstances apply, a cancellation is possible and a restocking-fee of 20% will be deducted from your ordered items' value, the minimum fee being ¥1000. UniNinJapan reserves the right to decide on a case-by-case basis whether to accept a cancellation request or not.

Orders that have already been shipped cannot be cancelled. Customers who want to return a shipped order may refer to our return policies.

Pre-order items

Pre-orders cancelled up to 7 days prior to the release date will be subject to a cancellation fee of 20% of the item price.

Cancellations beyond this deadline will be charged a 25% cancellation-fee of the pre-ordered item(s), the minimum fee being ¥1500.
Free cancellations cannot be given for delayed release dates.

Returns

All returns must be approved in advance by our support staff.
Please contact support@pokeninjapan,store if you want to return your order.

Any approved return must be sent back to us within 7 days after delivery. A 15% return fee of the ordered item(s) will be charged, the minimum fee being ¥1000. The customer is responsible for bearing all costs associated with the return.

Returns need to meet all of the following conditions:

• All items must be complete, undamaged and in saleable condition
• New items must be factory sealed and unopened
• Returns have to be sent via registered mail
• All items have to be in their original packaging and well packed for shipping
• A print-out of the invoice must be included

It is the customer's responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).

Compensations & Refunds

If exceptional circumstances apply, refunds in can be offered and will be issued in Japanese Yen. We reserve the right to decide this on a case-by-case basis.

Please note that UniNinJapan does not cover any fees charged by your credit card company or PayPal when processing refunds. All applicable fees are the sole responsibility of the customer.